Orders without any personalisation: 
UK - Sunday 21st December
EU - Wednesday 17th December
US & International - Monday 15th December 

Orders with engraving:
UK - Tuesday 18th December 
EU - Wednesday 12th December 
US & International - Monday 10th December 

Orders with prescriptions/lens personalisation (polarised, transitions etc):
UK - Sunday 7th December 
EU - Wednesday 3rd December 
US & International - Monday 1st December 

Orders placed between the 28th November and 31st December will have until 31st January to complete and refunds and exchanges gifted over the Christmas period. 

We offer worldwide shipping for all orders (excluding Russia and Nigeria)

Standard delivery is free to the UK, US and EU. For the rest of the world shipping rates are calculated at checkout. For express shipping the following charges apply:

• UK priority - £10
• EU priority - €35
• US priority - $35
• Rest of the World - calculated at checkout

We do not cover duties and taxes. Each country has different rules for customs and import duties. We suggest that you check before purchasing https://www.simplyduty.com/import-calculator/. We are not liable for any custom or import duties. If you reject a shipment we reserve the right to deduct the shipping cost incurred from your refund.

Standard
UK - 3-5 working days
EU - 3-7 working days
USA and the Rest of the World - 7-10 working days

Express
UK - 1-2 working days
EU - 2 to 4 working days
USA and Rest of the World - 3-7 working days

Orders placed after 2pm GMT on Fridays, during weekends, or on public holidays will be shipped on the next working day. For Express shipping, orders must be placed by 2:00 PM GMT to be dispatched the same day.

These times are from when we ship your order. If you have added engraving, prescription lenses, polarisation or nose pads this will delay the shipping of your order. Please note, FINLAY are not responsible for any unanticipated delays caused by DHL, destination customs clearance processes or remote delivery addresses.

Your order will typically be delivered by a DHL courier.

Once your order has been sent you will receive a shipping confirmation email from us which will contain your DHL tracking number. To track your order simply head over to www.dhl.com and put your tracking number into their ‘Track your Shipment’ tool.

Christmas orders placed between the 28th November and 31st December will have until 31st January to complete and refunds and exchanges gifted over the Christmas period. 

FINLAY offers returns and exchanges on all purchases made without any customisation, for example; prescription, transition, polarisation, engraving, blue light etc within 30 days of the goods having been delivered. The purchase must have been made on the FINLAY website or in a FINLAY store, and you must be able to provide proof of purchase / your order number. The frames must be in the same condition as when they were bought and must not have been worn. For orders from the UK and US returns are free. For the rest of the world, return postage is paid by the sender.

Please allow up to 10-14 working days for your return or exchange to be processed. You will receive an email notification once this has been completed.

Once your order has been refunded please allow 10 business days for the funds to show in your account. This time period is out of our control and can vary depending on your bank issuer. 

For orders from the UK and US returns are free. For the rest of the world, return postage is paid by the sender.

For a free returns label, please email the team with details of your name and order number to: care@finlayandco.com. You will then be provided with a free postage label.
If you are returning outside the UK or US you can send your returns paid for by you to:

FINLAY
42 Ledbury Road, London
W11 2AB 

Please include your name and order number in the return so we can attribute the return and refund your order.

Please note, any re-import duty charges or shipping will be deducted from your refund. Please be aware that the refunded amount could take up to 10 working days to be returned to your account, this is due to the way different banking networks operate.

Unfortunately we do not accept returns of engraved frames as the personalisation means they cannot be resold.

Unfortunately we are unable to offer a refund if you change your mind about your sunglasses or spectacles with prescription. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour in the same style frame. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com.
If you feel there is a problem with the lenses, please get in touch with us as soon as possible at care@finlayandco.com. Please note that if you are wearing a new or recently updated prescription, it often takes a small amount of time for your eyes to adjust to the new lenses.

Unfortunately we are unable to offer a refund if you change your mind about your sunglasses after adding polarised or transition lenses. Our polarised/transition lenses are fitted specially for your order making the frame personalised to you. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour in the same style frame. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com

Unfortunately we are unable to offer a refund if you change your mind about your spectacles after adding blue light filter. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour in the same style frame. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com

Unfortunately we do not accept returns on frames that have had nose pads added by the customer when purchasing.

Yes as long as you have proof of purchase and the frames have not been worn and are in the same condition as when they were bought.

When placing your order online you will be able to select from 3 options. You can either; upload your prescription during the prescription journey, email your prescription directly to us at care@finlayandco.com or if you are an existing customer you can select for us to use a prescription on file. When supplying your prescription it must contain the following information; your name, date of the eye test, recall/expiry date and the optometrist's signature.

If you have a reading and a distance prescription please email us at care@finlayandco.com and specify which prescription you would like in your new FINLAY frames.

Adding prescription lenses to your order can add 3-10 working days to your shipping date. The time taken depends on the prescription. If you would like more information on how long your prescription would take please send your prescription and lens choice to care@finlayandco.com

Yes we offer prescription lenses for sunglasses. Simply select your chosen frame and lens colour, and select the "add to bag" button. During this process you will be given the option to add prescription lenses to your frames.

Sometimes it can take a little while to get used to your new prescription. We would recommend wearing your new prescription spectacles or sunglasses for 1-2 weeks to allow your eyes to adjust. If you feel that there is something significantly wrong or you have waited 1-2 weeks and there is still an issue, then please email care@finlayandco.com

Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you. You might find your PD on a previous prescription or by calling the opticians who carried out your most recent eye test. If you are still unable to obtain your PD then please contact us at care@finlayandco.com

You can order the frames without prescription by simply selecting the "non-prescription" option when adding them to your bag.

Unfortunately we are unable to offer a refund if you change your mind about your sunglasses or spectacles with prescription. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour of the frame in the same shape. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com

Frames must be:
•⁠  ⁠Available on all FINLAY frames and on eyewear purchased from other brands.
•⁠  ⁠Not available on damaged or frames crafted from Horn.
•⁠  ⁠⁠For wrap-around frames please contact us before purchasing.

• The shipping fee for lens replacement is £10.00. If your order includes other products, additional shipping costs may apply.
  
• Once we receive your frames for lens replacement it will take 5-10 business days depending on your requirements. Currently available for UK customers only.

Sunglasses (non-prescription) - ZEISS
Spectacles and Sunglasses with Prescription - ZEISS and Essilor

We use the finest lenses and all of our standard prescription lenses utilise a 1.5 index multi coated lens, meaning they are treated with anti-scratch and anti-reflective coatings. Each pair is fitted by expert technicians and independently checked to ensure optical quality

We offer polarised lenses as an additional service. Polarised lenses cost £50. This can be done during your prescription lens journey on the product page.

Please find recommendations below on which lenses you should order based on the SPH and CYL on your prescription. These recommendations are suitable for the majority of prescriptions: 

SPH and CYL up to - or + 2.00: Single Vision Regular 1.5
SPH and CYL between - or + 2.25 and 3.50: Single Vision Thin 1.6
SPH and CYL between - or + 3.75 and 4.75: Single Vision Thinner 1.67

If you have a SPH and CYL above - or + 5.00 we unfortunately can't process your prescription online due to needing specific measurements. We would advise you to visit one of our stores to purchase the frame and lenses you need or if thats not possible you are able to purchase the frame without lenses and have them fitted at your local opticians.

Unfortunately we cannot offer varifocal or bifocal lenses online as measurements need to be taken in person to fit the lenses correctly. If you require either and can make it to our store in Soho, London, then please pop in and we can take your measurements and process your order.

The cleaning cloth inside your case should be sufficient for most day to day cleaning. For a more thorough clean, rinse your lenses with lukewarm, soapy water. It is best to avoid using hot water on your lenses.

Frame engraving costs £20 per frame.

Once your frames have been engraved, you won’t be able to return your order.

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Engraving adds around one week to the fulfilment time on top of the regular time for processing your order.

The colour of the engraving will be silver or gold. The colour will be chosen based on the metal work on your frames.

Your frame will be engraved on the tip of the temple on the right hand side.

Yes, we offer contact lenses at both of our stores, along with the required contact lens checks and contact lens fits. If it's your first time, our optometrists will talk you through the whole process and teach you how to get comfortable using them.

Yes, Contact Lenses sit directly on your cornea, whereas your glasses sit in front of your eyes. Depending on your prescription and the shape of your eye, your Contact Lens Prescription can differ slightly from your Spectacle Prescription and require additional information.

The cost of your appointment is determined by how experienced you are with Contact Lenses.

If you have never worn lenses before or haven’t worn lenses in a long time and need a refresher on inserting and removing them, the Contact Lens Assessment and Teach is £50. 

If you currently have contact lenses and want to have the prescription updated, you can book a Contact Lens Check appointment for £35.

You will need an up-to-date Sight Test (within the past 6 months) to have either of these appointments. If you do not have an up-to-date prescription please book in for a Combination Sight Test and Contact Lens Appointment. 

Occasionally there might be an appointment available on the day, but it’s best to check availability in advance and book online.

There are a few steps we must go through before we are able to issue a contact lens prescription, but we promise it is worth it! 

In order to start the process you must have an up-to-date sight test prescription (from us or elsewhere), if you don’t then book in for a Combination Sight Test + Contact Lens Assessment and Teach (£75). 

Our optometrist will be able to order Trial contact lenses for you based on your spectacle prescription. Once we have the trials for your specific prescription, they will assess the vision and fit of the trial lenses and teach you how to safely put them in and take them out. Don’t worry if you can’t get it on the first try, we are happy to have you come in for a couple of Teach Appointments until you are absolutely confident to be able to do this by yourself. 

Once our optometrist has decided on some lenses for you, and you are able to take them in and out comfortably, you get to take a few pairs home with you to see how you like them in everyday life. To finalize your prescription we will see you for an End of Trial appointment where you discuss with the optometrist how you got on with the lenses and we have one final check to make sure that we are happy with the fit. Make sure you keep a pair of trial lenses aside for this appointment as you must come to the appointment wearing the lenses, and have had them in at least 2 hours prior to allow the lenses to settle.

If you currently have contact lenses and want to make sure they still work for you, if you’ve had a sight test in the past 6 months you can book a Contact Lens Check appointment for £35. Please come to the appointment wearing your lenses and have them in at least 2 hours prior to your appointment. Please bring your spectacle prescription along with your contact lens prescription or contact lens packaging. 

If you do not have an up-to-date spectacle prescription, book in for a Combination Sight Test + Contact Lens Check (£60)  and we can update your spectacle prescription and check your current contact lenses at the same time. Please bring your most recent spectacles and your contact lens prescription. 

We offer several types of comprehensive assessments, in a relaxed atmosphere using industry-leading equipment. Head over to our booking page here to get a full breakdown and descriptions of the different appointments we offer.

The amount of appointments you will need varies person to person, it can be just one if you are a current contact lens wearer with a stable prescription, but this can range to 4+ appointments if we need to try a new or different lens and start a new trial period.

To get an idea of how many you will need, take a look at our ‘I have never worn contact Lenses before’ or ‘I already wear Contact Lenses’ FAQs and have a read of the one that best describes you.

Please bring along your most recent Spectacles prescription and if you already wear contact lenses, either your most recent Contact Lens Prescription or Lens packaging.

For Contact Lens Checks and End of Trial appointments, you must arrive wearing your contact lenses, having put them in at least 2 hours before to allow the lenses to settle. Please bring a backup set of lenses, or case and solution to put your lenses in as you may be required to remove them during your appointment.

Our catalogue includes Daily Disposable, 2 Weekly, and Monthly Contact Lenses from Johnson & Johnson, CooperVision, and Alcon.

If you are a current Contact Lens wearer and your lenses are not from Johnson & Johnson, CooperVision, or Alcon, we can check the lenses for you, but if we find a change in your prescription we will only be able to re-fit you and prescribe lenses from within our catalogue. 

Contact our team if you are unsure if we offer your current contact lenses.

If you already have an up-to-date Contact Lens Prescription for Johnson & Johnson, CooperVision, or Alcon lenses you can order lenses with us. Although we do not have contact lenses available in store to buy, your order will be dispatched to us in roughly 2 business days. 

If not, we can check your current contact lenses or assess your suitability for new lenses at both our stores.

- Keep your frames in a hard or soft case at all times. We know it is tempting to just pop them in your bag or pocket however this can lead to damaged lenses and frames. 

- Avoid storing your frames in your car, especially in summer. Did you know that cars sitting in the sun have been known to reach upwards of 100 degrees Celsius, even in the UK. Exposing your frames to these types of temperatures over long periods of time can damage the lenses. 

- Resist the temptation to wear your frames on your head. When you wear your frame on your head the section of your head they sit on is a lot wider than where they sit when worn on your face. Due to the high quality of acetate, we use to make our frames the frame is very malleable, therefore wearing them on your head for long periods of time can cause your frames to stretch.

- Avoid submerging your frames in chlorine or salt water. We know that when you’re on holiday wearing your frames in the pool or at the beach is second nature, all we ask is that you be careful not to drop them in. Like with all metals prolonged exposure to chemicals can lead to a slight discoloration of the metal. 

We offer a full 12 month warranty for free repair or direct replacement for all eyewear purchased through our website and store. The warranty covers all manufacturing defaults but not personal accidents. If you believe your frames or lenses have a manufacturing fault and you would like to discuss a repair or replacement then please email us at care@finlayandco.com

If your frames need repairing please email us at care@finlayandco.com with images and full details of the damage. Our team will then be in touch with recommended next steps.

We offer a complimentary FINLAY frame MOT in our FINLAY stores so if you're in the neighbourhood then do pop in and our team will be delighted to see you! If you don’t live in London contact our team at care@finlayandco.com and they will be able to advise the best option for you. 

You should wipe your lenses regularly with the cleaning cloth provided at purchase. Our cleaning cloths are designed to prevent scratching the lenses. 

Every so often your lenses will need a more thorough clean using a lens spray. Our care kits contain an anti-mist lens spray (free refills in store) and a larger cleaning cloth.

To clean…

- Hold spectacles gently by the frame.
- Spray your lens cleaner onto your microfibre FINLAY cloth
- Gently wipe away any surface dust from the lens and frame.
- Continue using circular motions to rub the lenses until clean.

If your frame is in need of a good clean, we recommend using a mild washing up liquid in lukewarm water. Submerge your frame in the water for a minute and then dry with a clean, soft hand towel that hasn’t been washed with a fabric softener. Once dry, finish off by giving your frame a thorough wipe with your FINLAY cleaning cloth, making sure there is no grit or residue on the cloth that could undo your good work!

Spectacles and Sunglasses come with standardised measurements. On the inside of your Finlay frames, you will find three numbers (all written in mm).

1) The first number measures the diameter of the lens. 
2) The second number measures the nose bridge width or the gap between lenses. 
3) The third number measures the length of the temple

You can buy a gift card on our website or in a FINLAY store. Gift Cards are available in the following amounts: £50 / £100 / £120 / £140 / £160 / £250 / £500

You can redeem your gift card against purchases at FINLAY stores and on the FINLAY website. If you do not spend the full amount any balance remaining will be left on the card and may be applied to future purchases.

Yes. You can return or exchange an item purchased with your FINLAY gift card as long as you have your original receipt. Any money refunded will be credited to a new gift card

If you are having problems with your gift card please email the team and someone will be able to help you: care@finlayandco.com 

Your FINLAY gift card will never expire from the date of purchase.

In cases where your gift card is lost, stolen or damaged unfortunately FINLAY is unable to replace or reimburse the remaining balance on the card.

You can receive a balance enquiry at any FINLAY store by taking your card to the till point or by emailing our customer care team at care@finlayandco.com

Unfortunately we are unable to offer refunds for gift cards.

You need a smartphone or computer with a camera for our virtual try on to work. You will also need a credit card as a sizing reference (anything else the same size as a credit card will do as a replacement)

This is so we can take a video of your face to get some measurements and show how the frames will look on you. Your video recording is completely private, only used for this online try on, and you can delete it any time you wish.

We capture your image for the sole purpose of providing you with our virtual try on experience. Only you can see your individual recording and this can be removed at any time.

Yes. This can be done one of two ways. If you head over to our Virtual Try On page (here) you can simply click the remove button on the bottom of the image and this will delete your recording. Alternatively, you can also remove it when accessing the Virtual Try On tool from any of our product pages by clicking the word "remove" on the right hand side under the words Virtual Try On.

Virtual Try On is available on the majority of our frames.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by FINLAY and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor FINLAY run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

As soon as FINLAY have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at FINLAY from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by FINLAY. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at ​www.klarna.com/uk​.

Once FINLAY has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please call FINLAY to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

Visit Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

We are delighted to say that certain items will be available for pre-order, while the frame is in production. If an item you would like is not available for pre-order please contact care@finlayandco.comwho can let you know if/when this will be an option. Alternatively you can sign up to our back in stock alerts. 

Payment will be taken upon purchase of the product, this is to ensure that we are able to allocate the product to you.

As soon as your item is shipped you will receive a shipping confirmation email.

Our standard approach will be to hold all items until everything is in stock. This is due to the fact that often multiple item sales are due to customers wishing to compare colours or styles, or alternatively the sale contains an accessory. If you wish to have certain items shipped prior to your pre-order item coming back into stock then please emai lcare@finlayandco.com who will be happy to assist. 

We provide an estimated delivery date for each pre-ordered product to give you an idea of how long it is likely to be. Whilst this is normally accurate, please note these dates may be subject to change in exceptional circumstances. 

All pre-order items will be shipped as soon as they arrive in our warehouse.