Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@finlayandco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For orders from the UK and US over £120/$150 returns are free. For the rest of the world, return postage is paid by the sender.

If you are returning outside the UK and US or your order is less than £120/$150 you will need to send your returns paid for by you to:

FINLAY
42 Ledbury Road, London
W11 2AB 

Please include your name and order number in the return so we can attribute the return and refund your order.

Please note, any re-import duty charges or shipping will be deducted from your refund.


You can always contact us for any return question at care@finlayandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as prescription lenses or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges
Please get in touch with the team at care@finlayandco.com if you would like to discuss an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.