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To contact a member of the team for assistance please choose the relevant option below

  • Opening Hours
    • Monday - 10am - 7pm
    • Tuesday - 10am - 7pm
    • Wednesday - 10am - 7pm
    • Thursday - 10am - 8pm
    • Friday - 10am - 7pm
    • Saturday - 10am - 7pm
    • Sunday - 12pm - 6pm
  • Where is your shop?

61 Broadwick St, Soho, London, W1F 9QT
On the corner of the Broadwick and Marshall Street.
Click here for more details

  • Do you sell spectacles or sunglasses?

    We have a selection of both from FINLAY London and an assortment of other independent eyewear brands

  • Which brands do you carry?

    We stock a selection of the best independent eyewear brands including:

    • Cutler & Gross
    • Eyevan
    • FINLAY London
    • Grey Ant
    • ic! berlin
    • Illesteva
    • IZIPIZI
    • Kaleos
    • Larke
    • Preciosa
    • Projekt Produkt
    • Portrait
    • PRISM
    • SALT.
    • Wires
    • Frame Chain
  • Where else can I buy Finlay?

    FINLAY London is stocked in around 100 stores around the world. You can see a full list of our stockists here: Stockists

  • Do you offer eye tests?

    Yes we do - in our new store we have a dedicated room for eye tests. Book now

  • How much does an Eye Test Cost?
    • £30 for a regular eye test (recommended for most)
    • £60 for a contact lens test
    • £80 for a full eye test
  • How long does an eye test last?

    We allow up to 40 minutes for a regular eye test and up to an hour for a contact lens test. If you have particular time constraints then please let the optometrist know on the day

  • How often should I have an eye test?

    It is suggested that you should have your eyes tested every two years, even if you feel that you are not aware of any problems. It might be suggested by your optometrist that you have your eyes tested more frequently if you:

    • have diabetes
    • are aged 40 or over and have a family history of glaucoma
    • are aged 70 or over
    • are a child wearing glasses
  • Do you offer eye tests for children?

    We can offer eye tests for children, however, our current range of frames don’t cater for smaller sizes, so we’d suggest children have their eyes tested elsewhere.

    Once a child is 5 years old, they are entitled to a free NHS eye test. These tests are free up until the age of 16 and for those in full time education up to the age of 19

  • Do you offer contact lens tests?

    Yes - we offer contact lens tests. To book a contact lens test, please call the store on 0207 734 0321. At the moment it is not possible to book contact lens tests online

  • Do I have to book an eye test in Advance?

    Occasionally there might be an appointment available on the day, but it’s best to check availability in advance and book online

  • Should my employer pay for my glasses now that I use a computer?

    If you find that using a Visual Display Unit (VDU) is an integral part of your work, then your employer is obliged to provide an eye test free of charge. However, your employer is obliged to pay for a basic pair of glasses only if you need glasses for VDU use.

  • Do I have to do anything special before an eye exam?

    If applicable, please bring your current glasses or contact lenses and take a note of any prescription medication that you are taking. It is also worth thinking about whether you’ve noticed a change with your eyes recently

  • Do I need an eye test if I've been for a contact lens check up?

    Yes - contact lens check-ups look at the front surface of the eye and don’t measure the health of the inner and outer parts of your eye, so it’s worth booking in for a regular eye test too

  • I have an eye test from another optometrist practice - can I use this prescription when buying frames from FINLAY London?

    Yes - as long as your eye test was within the last two years and your prescription has been signed by the testing optometrist, we can use this when creating your new frames

  • If my vision is fine, do I need a regular eye test?

    Yes - an eye test can highlight conditions that affect both your vision and your wider health. It’s suggested that you have an eye test at least every two years

  • What is the status of my order?

    If you have an account with us then please login to view the status of your order at www.finlayandco.com. If you do not have an account yet, then please email care@finlayandco.com and one of our team will be able to assist you

  • What is your returns & exchanges policy?

    FINLAY London offers free worldwide returns on all purchases made without prescription or engraving, within 30 days of you the goods having been delivered. The purchase must have been made on www.finlayandco.com or in the FINLAY London store, and you must be able to provide proof of purchase or your order number. The frames must be in the same condition as when they were bought and must not have been worn

  • How do I start the returns process?

    For free returns, please email the team with details of your name and order number to: care@finlayandco.com. You will then be provided with a free postage label. If you’re returning your order from outside the UK, you must use our chosen service to avoid incorrect re-import duty charges. If you choose to return your frames using a different method any re-import duty charges will be deducted from your refund. Please be aware that the refunded amount could take up to 10 working days to be returned to your account, this is due to the way different banking networks operate.

    Alternatively, for UK customers only, if you do not wish to use our free returns offer you can send returns paid for by you to:
    FINLAY London
    61 Broadwick Street, London
    W1F 9QT
    Please include your name and order number in the return so we can attribute the return and refund your order

  • Can I return my order if it included a prescription?

    Unfortunately we are unable to offer a refund if you change your mind about your sunglasses or spectacles with prescription. However, we can offer an exchange within 30 days of purchase. The exchange is only available for a new colour in the same style frame. Frames and lenses must be in their original condition. For any questions regarding exchanges please contact the store team at care@finlayandco.com.
    If you feel there is a problem with the lenses, please get in touch with us as soon as possible at care@finlayandco.com. Please note that if you are wearing a new or recently updated prescription, it often takes a small amount of time for your eyes to adjust to the new lenses

  • Can I change my order after it has been placed?

    Get in touch as soon as possible to request any changes. You may be able to amend your order if your frames have not yet been shipped, or are still with our team for prescription or engraving. If your frames have already been shipped then please wait until they have arrived with you, then email us at care@finlayandco.com to discuss an exchange

  • Can I return my order if I added engraving on the frame?

    We do not accept returns of engraved frames as the personalisation means they cannot be resold

  • How do I know if the frames will fit and suit my face?

    If you’re not sure that the style of frame will fit your face, rest assured that we offer free delivery and returns for all online orders. Alternatively, if you’re in London why not pop into our store and try on our frames in person, or have a look at our online style guide within the stories section of our website

  • Can I exchange a gift?

    Yes as long as you have proof of purchase and the frames have not been worn and are in the same condition as when they were bought

  • Which payment methods do you accept?

    We accept all major debit and credit cards, including Maestro, Visa and AMEX. You can also purchase your frames using PayPal. If you have any issues with processing a payment, then please contact us care@finlayandco.com

  • I didn’t receive an order confirmation email, what should I do?

    If for any reason you have not received your email confirmation upon purchase then please email care@finlayandco.com and one of our team will be able to assist you

  • Who pays for International Import Tax?

    We cover the cost of shipping internationally, but each country has different rules for customs and import duties. We suggest that you check before purchasing https://www.simplyduty.com/import-calculator/. We are not liable for any custom or import duties

  • Which courier service do you use?

    Your order will typically be delivered by a DHL courier

  • How can I track my order?

    Once you order has been sent your will receive a shipping confirmation email from us which will contain your DHL tracking number. To track your order simply head over to www.dhl.com and put your tracking number into their ‘Track your Shipment’ tool

  • Can I collect my order in store?

    Yes - please email care@finlayandco.com immediately after ordering and we’ll arrange for your order to be collected in store

  • Can I order from outside of the UK?

    Yes - we offer free worldwide shipping and returns

  • Can I buy a gift card?

    Yes - please email care@finlayandco.com and we can arrange a gift card for whatever value you are looking for

  • Will my sunglasses look identical to those in the picture?

    The image that you see on the website should be a very fair representation of what your frames will look like. However, the beauty of many of the acetates and woods that we use mean that every pair is unique, therefore there will be slight variances in the grain or colour of your frames

  • How do I submit my prescription when ordering online?

    When ordering online you can upload your prescription after choosing your frames and selecting the prescription tick box. You can either upload your prescrption if you have a digital copy or picture of it, or alternatively select your desired prescription lenses and choose the option to "email us later". If you are having difficulties, please email: care@finlayandco.com

  • How do I set up a return or exchange?

    Please email care@finlayandco.com to arrange a refund or exchange

  • What should I do if the frame I want to order is out of stock?

    We produce our frames in small batches and so occasionally a style will be out of stock. You can usually pre-order a frame in-store or online. If you are unable to pre-order your frame on the website then please email us at care@finlayandco.com

  • How much does it cost for frame engraving?

    Frame engraving costs £20 per frame

  • What is the maximum number of characters I can have engraved on a frame?

    10 characters

  • How long will it take to be engraved?

    Engraving adds around one week to the fulfilment time on top of the regular time for processing your order.

  • Can I return my frames if they have been engraved?

    Once your frames have been engraved, you won’t be able to return your order.

  • How much does it cost for box engraving?

    Box engraving costs £20 per box. Although this service is not offered online, we can personalise boxes with dates, initials, names etc. Please contact us at care@finlayandco.com to discuss your requirements

  • How can I add personalised engraving to the box?

    Please email care@finlayandco.com

  • What is the maximum number of words I can have engraved on a box?

    20 words

  • Can I return my order if I added engraving on the frame?

    We do not accept returns of engraved frames as the personalisation means they cannot be resold.

  • What should I do if I’m experiencing issues with my prescription?

    Sometimes it can take a little while to get used to your new prescription. We would recommend wearing your new prescription spectacles or sunglasses for 1-2 weeks to allow your eyes to adjust. If you feel that there is something significantly wrong or you have waited 1-2 weeks and there is still an issue, then please email care@finlayandco.com

  • What is my pupillary distance (PD)?

    Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you. You might find your PD on a previous prescription or by calling the opticians who carried out your most recent eye test. If you are still unable to obtain your PD then please contact us at care@finlayandco.com

  • What if I only wish to order frames without lenses?

    You can order the frames without prescription by simply adding them straight into your bag without selecting prescription lenses.

  • Can I add prescription to a pair of FINLAY London wooden frames?

    We don’t offer prescription in our wooden frames at this time

  • Can I return my order if it included a prescription?

    If you change your mind about the prescription spectacles or sunglasses that you have chosen, although we cannot offer a refund, we can arrange an exchange for a different colour frame in the same style that you have ordered. An exchange is available within 30 days of purchase. The frames must be in their original condition. To arrange an exchange please email care@finlayandco.com

  • What kind of lenses do you use?

    We use the finest lenses and all of our standard prescription lenses utilise a 1.5 index multicoated lens, meaning they are treated with anti-scratch and anti-reflective coatings. Each pair is fitted by expert technicians and independently checked to ensure optical quality

  • Do you offer prescription sunglasses?

    Yes we offer prescription lenses for sunglasses. Simply select your chosen frame and lens colour, then select the prescription tick box, select your type of lenses and then upload your prescription or select "email us later" and send to care@finlayandco.com

  • What type of lenses do you offer?
    • Sunglasses (non-prescription) - Carl Zeiss
    • Spectacles and Sunglasses with Prescription - Essilor
  • Are your lenses polarised?

    We offer polarised lenses as an additional service. Polarised lenses cost £50 if you are adding them to an order with prescription sun lenses. This can be done by checking the 'add prescription' box on the product page and following the necessary steps. If you want to add non-prescription polarised lenses then there will be an additional cost of £100 but unfortunately this cannot currently be done online so you will need to email us at care@finlayandco.com to discuss your order

  • How thin should I order my lenses?

    Please find recommendations below on which lenses you should order based on the SPH and CYL on your prescription. These recommendations are suitable for the majority of prescriptions:

    • SPH and CYL up to - or + 2.00: Single Vision Regular 1.5
    • SPH and CYL between - or + 2.25 and 3.50: Single Vision Thin 1.6
    • SPH and CYL between - or + 3.75 and 4.75: Single Vision Thinner 1.67
    • SPH and CYL above - or + 5.00: Single Vision Ultra Thin 1.74

    If you have both a reading and a distance prescription please email us at care@finlayandco.com and specify which prescription you would like in your new FINLAY London frames.
    Unfortunately we cannot offer vari-focal or bi-focal lenses online as measurements need be taken in person to fit the lenses correctly. If you require either and can make it to our store in Soho, London, then please pop in and we can take your measurements and process your order

  • What’s the best way to clean my lenses?

    The cleaning cloth inside your case should be sufficient for most day to day cleaning. For a more thorough clean, rinse your lenses with lukewarm, soapy water. It is best to avoid using hot water on your lenses.

  • Where can I find my frame’s measurements?

    Spectacles and Sunglasses come with standardised measurements. On the inside of your Finlay frames, you will find three numbers (all written in mm).

    1) The first number measures the diameter of the lens.
    2) The second number measures the nose bridge width or the gap between lenses.
    3) The third number measures the length of the temple

  • Do you offer a warranty?

    We offer a full 12 month warranty for free repair or direct replacement for all eyewear purchased through our website and store. The warranty covers all manufacturing defaults but not personal accidents. If you believe your frames or lenses have a manufacturing fault and you would like to discuss a repair or replacement then please email us at care@finlayandco.com

  • I've damaged my frames, can you repair them for me?

    If your frames need repairing please email us at care@finlayandco.com with images and full details of the damage. Our team will then be in touch with recommended next steps

  • Where do you ship?

    We offer free worldwide shipping for all orders (excluding Russia and Nigeria).

  • What does shipping cost?

    Standard delivery is free, however, for express shipping the following charges apply:

    • UK priority shipping - £3.95
    • EU priority shipping - £10.95
    • Rest of the World priority shipping - £11.95
  • Who pays for International Import Tax?

    We cover the cost of shipping internationally however we don’t cover duties and tax. Each country has different rules for customs and import duties. We suggest that you check before purchasing https://www.simplyduty.com/import-calculator/. We are not liable for any custom or import duties

  • How will my order be delivered?

    Your order will typically be delivered by a DHL courier

  • How can I track my order?

    Once you order has left us and is on it's way, you should receive a shipping confirmation email from us which will contain your DHL tracking number. To track your order, simply head over to www.dhl.com and put your tracking number into their ‘Track your Shipment’ tool. If for any reason you don't receive a shipping confirmation email and want to track your order, please email us at care@finlayandco.com

For all press enquiries please email press@finlayandco.com
We’re always on the look-out for great people and currently have opportunities both in-store and at head office. For more information on current job openings please send an email to careers@finlayandco.com